Hello
my name is rich and I am on long island
i have a new sunpower system about a year old
my app has said communication issue for a week so I cannot see anything
my box shows a blue light and it is working properly.
a tech came out and said the system is functioning properly and it is connected to the internet
my power happened to go out when the tech was here and said sunpower May blame that. The utility company was doing work on a line down the block so I found it ridiculous he’d even think they’d give me a warranty issue over a power outage
however he said if the pv is the issue it will likely be warranty
has anyone had an issue with their system monitoring? I haven’t been able to see a report in week
he checked each panel in his diagnostic computer and said that I am producing and may just be an app problem
my name is rich and I am on long island
i have a new sunpower system about a year old
my app has said communication issue for a week so I cannot see anything
my box shows a blue light and it is working properly.
a tech came out and said the system is functioning properly and it is connected to the internet
my power happened to go out when the tech was here and said sunpower May blame that. The utility company was doing work on a line down the block so I found it ridiculous he’d even think they’d give me a warranty issue over a power outage
however he said if the pv is the issue it will likely be warranty
has anyone had an issue with their system monitoring? I haven’t been able to see a report in week
he checked each panel in his diagnostic computer and said that I am producing and may just be an app problem
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