Issues with Solar Company

[sensij]

More information would help. Are you in CA with SCE, SDG&E, or PG&E? If so you can easily download your usage history from their website. You should try to get information on how much energy you used while you have had the solar, and how much energy you had used in the year prior. If you can't download it, your bill history might have it. Another report that would be helpful would come from your inverter and show how much energy the system had generated. Can you provide any of this?

[solar pete]

I was wondering if anybody had any suggestions. Our situation is such: We've been victims of the edited sales practices of Petersen Dean Roofing and Solar. The salesman who sold us our solar system completely lied to us and told us that it would cover 80% of our energy needs. We spent $13,000 on that system only to find out it only covers 43% of our energy needs. So we went back to the company -- their response was that we are welcome to spend another 12K to upgrade the system. We're contemplating taking them to court. Has anyone else had a similar experience? What happened? Thanks!

Hi Tanya and welcome to solar panel talk. Well this a bit tricky, You need to look at the paperwork you signed off on, it should tell you the size of the system and how many kilowatt hours it will produce on average over 12 months. How long have you had the system installed? I have modified your language as I think its not appropriate. For all I know you could be an opposition solar installer looking to flame these guys, I just dont know. That being said, I think you need to look into it if you feel that way as I understand there are some very dodgy sales people around who do and will tell lies to customers. May be some locals can chime in?

[Tanya]

I was wondering if anybody had any suggestions. Our situation is such: We've been victims of the edited sales practices of Petersen Dean Roofing and Solar. The salesman who sold us our solar system completely lied to us and told us that it would cover 80% of our energy needs. We spent $13,000 on that system only to find out it only covers 43% of our energy needs. So we went back to the company -- their response was that we are welcome to spend another 12K to upgrade the system. We're contemplating taking them to court. Has anyone else had a similar experience? What happened? Thanks!

Mod note, I have edited out language I feel is not appropriate, if you put it back in again I will simply delete this thread