Inverter fault

[oregon_phil]

.would a none (Non) Vivint tech even work on our system if we paid him?

Veger70, I'm not sure how this would even work since you are leasing the equipment. You aren't the installer or the owner of the equipment so service access is probably very limited. One way to test your limits of access is to call SolarEdge technical support and ask them what kind of access you have to your system. I'm sure SolarEdge has all the appropriate records in their system. SE probably lists Vivent as the owner and installer, but I'm just guessing. I'm thinking of the thousands of homes with Vivent solar leases that get bought and sold. It would be easier from Vivent's perspective not to update the SE database for every sales transaction.

[Veger70]

I read in another post that you are leasing this system from Vivint. I have no experience with leasing or Vivent in particular, but in a lease agreement you don't own the equipment. And Vivent has their own app to access their system that is on your roof. I'm sure they locked you out of many features that the native SolarEdge app would have had. And I bet there is some statement in the lease agreement that limits the amount of screwing around you can do with their equipment.

Without knowing the inverter fault and SolarEdge's potential solutions to such faults, blindly resetting an inverter is not the best solution.

I agree, the installer should address the fault and fix it. And when they do, you can record the service ticket number, what happened, the fault code and how they fixed it in a notebook next to the inverter when it happens again because you are not going to get the same technical support person from Vivent.

Thx for the advise. Their advertisements state “using batteries for peak times” so I’ll try to hold them to it. Unfortunately we called them to report the issue 4 or 5 days ago and was told we would get a call the next day. No such thing has happened. Perusing the comments on their site seems like it not an unusual result.would a none Vivint tech even work on our system if we paid him? Not wanting to wait for their tech’s.

[oregon_phil]

The installer should address it.

I read in another post that you are leasing this system from Vivint. I have no experience with leasing or Vivent in particular, but in a lease agreement you don't own the equipment. And Vivent has their own app to access their system that is on your roof. I'm sure they locked you out of many features that the native SolarEdge app would have had. And I bet there is some statement in the lease agreement that limits the amount of screwing around you can do with their equipment.

Without knowing the inverter fault and SolarEdge's potential solutions to such faults, blindly resetting an inverter is not the best solution.

I agree, the installer should address the fault and fix it. And when they do, you can record the service ticket number, what happened, the fault code and how they fixed it in a notebook next to the inverter when it happens again because you are not going to get the same technical support person from Vivent.

[Veger70]

So you think the panels are all working but we are only generating half the power we need? I realize it’s winter and they may balance out during summer. On the batteries is there a way to check if they are working other than the app?
The batteries are still not showing charge. ? If familiar with Vivint solar apps once the batteries are showing up how would I use the batteries during peak hours to power the house rather than the grid?

[SunEagle]

The installer should address it. My wife would just put black electrical tape over the light and say it's fine.

Off topic but I have heard about people using tape over the "check engine" light in their car.

[Mike90250]

The installer should address it. My wife would just put black electrical tape over the light and say it's fine.

[Veger70]

The led light was lit. Would the fault code be displayed on the lcd screen?

[PVAndy]

Up and running finally but have a little issue. Anyone have experience with these inverters
INVERTER - (2) SolarEdge Technologies SE7600A-USS2RNCY2

one is showing a fault and need help resetting it.
also batteries not showing any charge?

i think it may be affecting our production. We’re generating 19kwh per day off this system

NEW 10.880kW DC | 7.660kW AC and a existing 2.025kW DC | 15.000kW AC system

new system by Vivent
PHOTOVOLTAIC SYSTEM SPECIFICATIONS:SYSTEM SIZE - 10.880kW DC | 7.600kW ACMODULE TYPE & AMOUNT - (34) Jinko Solar JKM320M-60HBL WITH 34 SolarEdge P320 OPTIMIZERSMODULE DIMENSIONS - (L/W/H) 66.3"/ 39.45"/ 1.38"INVERTER - (2) SolarEdge Technologies SE7600A-USS2RNCY2 BATTERY - (1) LG CHEM RESU10H WITH 5.000 KW DC I 9.80 kWh PV STORAGE CAPACITYINTERCONNECTION METHOD (GRID-TIED) - LOAD BREAKER


EXISTING system on house
2.025kW DC | 15.000kW AC

What''s the fault code?

[Veger70]

Up and running finally but have a little issue. Anyone have experience with these inverters
INVERTER - (2) SolarEdge Technologies SE7600A-USS2RNCY2

one is showing a fault and need help resetting it.
also batteries not showing any charge?

i think it may be affecting our production. We’re generating 19kwh per day off this system

NEW 10.880kW DC | 7.660kW AC and a existing 2.025kW DC | 15.000kW AC system

new system by Vivent
PHOTOVOLTAIC SYSTEM SPECIFICATIONS:SYSTEM SIZE - 10.880kW DC | 7.600kW ACMODULE TYPE & AMOUNT - (34) Jinko Solar JKM320M-60HBL WITH 34 SolarEdge P320 OPTIMIZERSMODULE DIMENSIONS - (L/W/H) 66.3"/ 39.45"/ 1.38"INVERTER - (2) SolarEdge Technologies SE7600A-USS2RNCY2 BATTERY - (1) LG CHEM RESU10H WITH 5.000 KW DC I 9.80 kWh PV STORAGE CAPACITYINTERCONNECTION METHOD (GRID-TIED) - LOAD BREAKER


EXISTING system on house
2.025kW DC | 15.000kW AC