Hi,
My mum has recently had her panels fitted with solar edge.
The company who installed them is not willing to provide details of the login to the web interface. I have asked for this because after them going up on the roof and lifting every panel - I would just like to see it is working properly. At the moment we have not paid for the install, they are saying they want full payment before allowing access.
Is this normal? To me it seems like asking someone to pay for a car without hearing the engine running.
There is no display on the inverter, so while we can check the generation meter to see if it's doing something - it's hard to know that every panel is working.
The company first tried to tell me 'it is the law' that payment is made first, but backed away from this when I asked 'the law in which country?'
They then told me it was 'solar edge policy' - I said ok if that's the case I will call solar edge and verify this. Then they backed away from this claim and told me it was their own policy - but when I asked why the policy exists they said they didn't know.. it's just policy.
I also offered to pay half before, half after they allow access to the web interface, they refused.
Clearly this is a leverage they use to try and ensure payment - do people think this is reasonable? - should we just pay them in full? I am worried that if we do we have little recourse if the system does not function properly!
Any opinions greatly appreciated!
My mum has recently had her panels fitted with solar edge.
The company who installed them is not willing to provide details of the login to the web interface. I have asked for this because after them going up on the roof and lifting every panel - I would just like to see it is working properly. At the moment we have not paid for the install, they are saying they want full payment before allowing access.
Is this normal? To me it seems like asking someone to pay for a car without hearing the engine running.
There is no display on the inverter, so while we can check the generation meter to see if it's doing something - it's hard to know that every panel is working.
The company first tried to tell me 'it is the law' that payment is made first, but backed away from this when I asked 'the law in which country?'
They then told me it was 'solar edge policy' - I said ok if that's the case I will call solar edge and verify this. Then they backed away from this claim and told me it was their own policy - but when I asked why the policy exists they said they didn't know.. it's just policy.
I also offered to pay half before, half after they allow access to the web interface, they refused.
Clearly this is a leverage they use to try and ensure payment - do people think this is reasonable? - should we just pay them in full? I am worried that if we do we have little recourse if the system does not function properly!
Any opinions greatly appreciated!
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