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How bad is SunPower customer service?

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  • #16
    Sunpower support might not be the greatest but one thing about them is they still stand behind there system. i know a couple of other people who have had problems with there system and if it any other manufaturer they will first tell you to talk to the installer ad blame them for incorrect installation or not even respond to the end user/system owner. As for sunpower if you just keep talking with them and keep track of your system they will take care of the problem.

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    • #17
      Originally posted by zafris View Post

      I agree, chat seems to be limited, but, and it's my experience, SunPower customer service are very professionals and resolve my problem quickly.
      I've had little luck with either method. Bunch of 20 something unaware dorks that use english as a second language with little knowledge of what they're talking about. About as useful as legs on a snake.

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      • #18
        SunPower is known for their best panels, I came across this blog post that was informative to make the decision to go with sunpower panels:

        MOD NOTE: Please do not attach solar equipment web-links to your post.

        Last edited by SunEagle; 11-21-2018, 06:45 PM. Reason: removed weblink

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        • #19
          Ok Sunpowe has replace all of my microinverters and it didn't cost me a dime. They even are sending me a prepaid MC for over $400 because the system underperformed and fell short of what it was suppose to make. I wonder if any other installer has ever done that for someone.

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          • #20
            I just wonder how long it will be before they have to replace the current miro inverters with the next batch that are supposed to be better, well yes we are installers who made the mistake of getting into micro inverters and we have replaced hundreds of them, not anymore though we now refuse to use the crap things

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            • #21
              Originally posted by solar pete View Post
              I just wonder how long it will be before they have to replace the current miro inverters with the next batch that are supposed to be better, well yes we are installers who made the mistake of getting into micro inverters and we have replaced hundreds of them, not anymore though we now refuse to use the crap things
              While product quality may, in all likelihood have a lot to do with the problem, I've got to see some of this having to do with the idea of doing something in more complicated ways than necessary with more parts when simpler ways would allow leads to more things failing. It's called KISS and probably been around close to forever.

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              • #22
                Originally posted by J.P.M. View Post

                While product quality may, in all likelihood have a lot to do with the problem, I've got to see some of this having to do with the idea of doing something in more complicated ways than necessary with more parts when simpler ways would allow leads to more things failing. It's called KISS and probably been around close to forever.
                Yep I could not possibly agree more, crickey we actually agree on something

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                • #23
                  Originally posted by solar pete View Post

                  Yep I could not possibly agree more, crickey we actually agree on something
                  So if we agree that adequate resource availability is one requisite for residential PV design, looks like we agree on the blinding flash of the obvious that micros are often and usually counterproductive to good design.

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                  • #24
                    the advantage of microinverts is that you have per panel monitoring of production.

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                    • #25
                      Originally posted by MQGalano View Post
                      the advantage of microinverts is that you have per panel monitoring of production.
                      Who cares, its simply not required, all micro do is add more failure points, they keep bringing out new models that are supposed to be better but I think the same issues applies, the roof is not the place to have sensitive electronics, give me a good old fashioned string inverter sitting in the shade any-day, you know what the real advantage of string inverters is.....they just work.

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                      • #26
                        Originally posted by MQGalano View Post
                        the advantage of microinverts is that you have per panel monitoring of production.
                        And as we've noted, the shine quickly wears off that apple for most everyone.

                        Micros can help with shading but putting an array in partial or greater shade may make the whole thing non cost effective or at least make the time to breakeven longer to the point it's counterproductive to do PV in the first place. Some sites are just not good for solar applications. Besides, micros (or optimizers for that matter) can't produce electricity from nothing or create power where solar irradiation is not present.

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