So I just got a brand new 11.725 kW system.
LG 335's Neon 2.
Solaredge P370 Power optimizers
Solaredge SE10000A-US inverter.
The system is working beautifully but unfortunately the inverter reboots every time somebody showers. We have a tankless water heater (Ecosmart Eco 11) to be exact. I called Solaredge and we ran a few diagnostics and the rep was able to clearly see what he calls "Total harmonic distortion".
Now, I paid good money for this system and it is very disappointing the inverter shuts off every time the shower is on due to this abnormality.
Solaredge Rep suggested two solutions to the problem:
1. Move apart the breakers for the water heater on the inside of the house. (Hope that the issue gets resolved but if not option 2)
2. AC line filtering
Attached image below is Solaredge reps live diagnostic while shower was on. Clearly causing the inverter to reboot.
My solar installer is saying their license is for PV only and he doesn't wanna risk his license. So there's that.
So my question is the following: Has anyone encountered this error and resolved it? Any suggestions?
Screen Shot 2018-01-29 at 6.45.02 PM.png
LG 335's Neon 2.
Solaredge P370 Power optimizers
Solaredge SE10000A-US inverter.
The system is working beautifully but unfortunately the inverter reboots every time somebody showers. We have a tankless water heater (Ecosmart Eco 11) to be exact. I called Solaredge and we ran a few diagnostics and the rep was able to clearly see what he calls "Total harmonic distortion".
Now, I paid good money for this system and it is very disappointing the inverter shuts off every time the shower is on due to this abnormality.
Solaredge Rep suggested two solutions to the problem:
1. Move apart the breakers for the water heater on the inside of the house. (Hope that the issue gets resolved but if not option 2)
2. AC line filtering
Attached image below is Solaredge reps live diagnostic while shower was on. Clearly causing the inverter to reboot.
My solar installer is saying their license is for PV only and he doesn't wanna risk his license. So there's that.
So my question is the following: Has anyone encountered this error and resolved it? Any suggestions?
Screen Shot 2018-01-29 at 6.45.02 PM.png
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