Installer forcing SolarEdge cellular connection on me

[RobertBurr]

We are at the mercy of installers. Try contacting SolarEdge tech support directly.

[bartman99]

I know this is an old thread. I have a SolarEdge inverter (I purchased my system). Install can't or won't give me access to the SetApp editing platform (I can do read only). Currently I have cellular only. I tried to hook up ethernet. The system sees the cable, turns off the cellular communication, but can't go further than that. I think I need to change some of the communication settings in the SetApp, but obviously can't. Any suggestions?

[RobertBurr]

Sorry, I confused my ethernet Cable connection with youR question about wifi. I think a zigbee adapter is standard for using Wi-Fi.

[scooby2]

Is any type of antenna needed?

[RobertBurr]

I think it’s built in and must simply be connected and configured with the setup app.

[scooby2]

Did Solaredge ever release firmware that allows you to use wifi? I have the newer non-display inverter and the cellular is working terribly.

[sunpoweredev]

Modbus Monitoring: Also installed the modbus monitoring system to give finer detail on the amount of solar production, the amount exported to the grid, self consumption and the amount imported from the grid. Giant difference. Can easily see now when major appliances come on and how much power they use, as well as accurate stats on how much I exporter to the grid and how much imported, hence the net difference.

I really love having the consumption data. Lucked out on having it installed on my system. I would've DIY installed it myself, but with the SetApp inverter it wouldn't have been possible for me to configure it.

New Version of SetApp: I just attended a webinar on SetApp and learned that within a few weeks there will be an owner's version of SetApp, which has many of the same features as the current SetApp in read-only mode.

That is good to know. Thanks for the heads up. I will keep an eye on this.

[john phillips]

I would try plugging a cable into the inverter and see if it connects. You do not have a lot to lose. If it does not they probably never know unless you tell them. The cell connection is not the default. The hard wire should be default then wifi would be next. cell and wifi need to be configured but the hard wire should not need to be.
All this is a guess as a former unix system administrator, not a solar pro.

[RobertBurr]

My new install with SetApp 11.4 inverter uses a cell modem with a bad connection. I complained about it and the tech support at SolarEdge did something remote and it stopped working completely, so now I have no monitoring at all. I can see data on the FPL power company account one day after, by the hour, but I am in the dark in terms of monitoring my inverter. Installer says they are waiting on a part, but I don’t see why the local Ethernet, on the other side of the wall from the outdoor inverter, can’t simply be connected and the cell connection eliminated. I have a wifi router only ten feet from the inverter as well. Also, requested the optional meter to read self-consumption and consumption. No response from installers. No response from SolarEdge tech support. I am being stonewalled.

I am advised I must be certified by SolarEdge to get direct access to my SetApp interface, but since this is the only way to control the inverter, that’s a problem. What do I do if my installer goes out of business? I plan to have the system for a long time, but who knows how long the installer will be in business. I realize not every customer wants or needs SetApp access, but I certainly do and I’m feeling stuck. Anyone else have the same issues?


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Update

Cell Modem and Ethernet: this was my installer's first Ethernet connection, so they were a bit unsure as to how it works. It's fine, and now I have real-time monitoring and graphic updates every 15 minutes. Goodby cell modem.

Modbus Monitoring: Also installed the modbus monitoring system to give finer detail on the amount of solar production, the amount exported to the grid, self consumption and the amount imported from the grid. Giant difference. Can easily see now when major appliances come on and how much power they use, as well as accurate stats on how much I exporter to the grid and how much imported, hence the net difference.

New Version of SetApp: I just attended a webinar on SetApp and learned that within a few weeks there will be an owner's version of SetApp, which has many of the same features as the current SetApp in read-only mode.

[frankge]

I drilled a hole in my garage wall and ran an RJ-45 cable out the inverter and to a Linksys bridge plugged into an electric outlet.

[MaxSmart]

Anybody try to buy a S6B Xbee and a programmer cable, is it as simple as just loading the generic client-mode firmware? Or does it have to be a special proprietary firmware for SolarEdge?

[nwdiver]

Something to keep in mind... If the case is solid metal, it may problematic to get a wi-fi signal out of it as it will act like a solid faraday cage. I haven't tried to know for sure but I know mine is cast aluminum.

I put the wifi bridge inside the enclosure but I think the new ones are plastic.

[DrLumen]

Something to keep in mind... If the case is solid metal, it may problematic to get a wi-fi signal out of it as it will act like a solid faraday cage. I haven't tried to know for sure but I know mine is cast aluminum.

[nwdiver]

Which model do you have - 4 buttons on front, one button underneath, or no display/buttons? I finally opened my inverter up, couldn't find a USB port. Is it hard to find, is it inside or out?

I have the new setapp with no screen and no buttons. USB port is fairly easy to find.

[MaxSmart]

Pretty sure it was this one.

The inverter is outside. Didn't use an antenna. The bridge is USB powered so we just plugged it into the USB port for power so everything it tucked into the inverter housing.

Which model do you have - 4 buttons on front, one button underneath, or no display/buttons? I finally opened my inverter up, couldn't find a USB port. Is it hard to find, is it inside or out?