I have encountered many issues from my Solar Panel installation. I am a theoretical physicist and sometimes I think I know more than I do. I teach classes that involve the photoelectric effect, but there is always a difference between theory and application. I expressed my concerns to the company I bought my solar panels from and I got back three different phone calls in the first hour and from the owner himself. I think there are some issues on their end and he wanted to drive to my house right than and there to talk to me in person. I live an hour away. He will be coming on Monday and he said he will make it right and I WILL be satisfied with their installation. Here is a brief summary and I would like to know what is fair for me to demand.
1. The last thing that upset me was during my sales consultation I was shown a SE7600 with a EV charger. Being an EV owner I was very excited about eventually using this product when I bought my second electric car. Turns out that they installed a
1. The last thing that upset me was during my sales consultation I was shown a SE7600 with a EV charger. Being an EV owner I was very excited about eventually using this product when I bought my second electric car. Turns out that they installed a
SE7600H-US000NNU2 which doesn't have the EV charging capability. I installed the inverter in my garage because of this, so now I have a heavy clipping inverter in my garage taking up wall space that will never be able to be used as an EV charger.
2. My system is 11.25 kW on a SE7600 with three different arrays. 15 panels E, 11 panels S, and 4 N. It has clipped 4 hours a day. The price I received was cheaper from this company because they didn't have to modify my panel. This was a poorly designed system and they should have run simulations to see that. I think that at a minimum that this company will put in a SE10000 inverter and will modify my panel at no cost.
3. I noticed after the installation that my panels have aluminum sides. I really didn't know the difference between 60 and 72 cell technology before my purchase. I now know way too much. They don't look horrible, but they are considered a commercial panel. I was never told they were a commercial panel, but I think that this should have been told to me during the consultation. the pamphlet I was given about the LG375 Neon 2 72 cell panels doesn't say commercial panels at all on them. The numbers on them are very similar to other high quality 60 cell panels and are decent with 19.1% efficiency. Researching this has upset me as well since the ratings are lower for things like hail damage and fire performance. Plus one extremely windy night during the first week of the install I heard wind chatter from the panels. I think these very light panels that have a large surface area could cause problems like this even if installed correctly.
So in conclusion I have an inverter that I was promised that I could have EV charging eventually, but I won't unless I get a new inverter. I have an inverter that clips 4 to 5 hours virtually every day. I have commercial panels, but was never told that they would be commercial panels. What would people here demand for a resolution? The said I WILL be happy, but I think that this is impossible at this point. I also feel it is my obligation to leave a truthful review on yelp/google/etc.. to warn people of my installation. Even if the somehow make me happy with their installation.
2. My system is 11.25 kW on a SE7600 with three different arrays. 15 panels E, 11 panels S, and 4 N. It has clipped 4 hours a day. The price I received was cheaper from this company because they didn't have to modify my panel. This was a poorly designed system and they should have run simulations to see that. I think that at a minimum that this company will put in a SE10000 inverter and will modify my panel at no cost.
3. I noticed after the installation that my panels have aluminum sides. I really didn't know the difference between 60 and 72 cell technology before my purchase. I now know way too much. They don't look horrible, but they are considered a commercial panel. I was never told they were a commercial panel, but I think that this should have been told to me during the consultation. the pamphlet I was given about the LG375 Neon 2 72 cell panels doesn't say commercial panels at all on them. The numbers on them are very similar to other high quality 60 cell panels and are decent with 19.1% efficiency. Researching this has upset me as well since the ratings are lower for things like hail damage and fire performance. Plus one extremely windy night during the first week of the install I heard wind chatter from the panels. I think these very light panels that have a large surface area could cause problems like this even if installed correctly.
So in conclusion I have an inverter that I was promised that I could have EV charging eventually, but I won't unless I get a new inverter. I have an inverter that clips 4 to 5 hours virtually every day. I have commercial panels, but was never told that they would be commercial panels. What would people here demand for a resolution? The said I WILL be happy, but I think that this is impossible at this point. I also feel it is my obligation to leave a truthful review on yelp/google/etc.. to warn people of my installation. Even if the somehow make me happy with their installation.
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