Not getting my production guarantee

[foo1bar]

Generally speaking, the only way to get a production guarantee is to go with a lease.

I've seen production guarantee's on a contract which was a purchase contract.
And I've seen them as part of proposals in purchased systems.

Your contract should say when they would reimburse you, but usually I think it's at the end of the year. Hope this helps and good luck!

Yes - what matters is what's in the contract.
Is 9,996 Kwh in the contract? Or was it pre-sales information?
Can the seller say "No - 9,996kwh is not based on the system we actually agreed to install - that number is for the production for a 6kW system facing due south in this location, our contract is for a 5.6kW system facing multiple orientations."

[Charlie W]

I have tried contacting this company for over 2 months now, and still no response from them. I now have another concern. These came with a 25 year warranty, and it is warranted by the installer, if the installer goes out of business or just stops communicating who else can pick up and take their place?

This is a big problem with all the alternative energy technologies. The warranties aren't worth the paper they're printed on.

[mnhim001]

I have tried contacting this company for over 2 months now, and still no response from them. I now have another concern. These came with a 25 year warranty, and it is warranted by the installer, if the installer goes out of business or just stops communicating who else can pick up and take their place?

[mnhim001]

I think we're missing an important question here: What financing did you choose? Generally speaking, the only way to get a production guarantee is to go with a lease. If you do in fact have a lease, then it doesn't matter how much your installation SHOULD be producing, the only two things that matter are your actual production and the guaranteed production stated in your lease agreement.

As long as the missing production isn't caused by something that isn't covered (Acts of God for example), your installer/owner should reimburse you. I used to work for a nationwide residential installer and we'd cut checks for missed production guarantees that were as low as $0.50. Your contract should say when they would reimburse you, but usually I think it's at the end of the year. Hope this helps and good luck!

I financed it. The financing company has already paid them in full.

[jryaus]

I think we're missing an important question here: What financing did you choose? Generally speaking, the only way to get a production guarantee is to go with a lease. If you do in fact have a lease, then it doesn't matter how much your installation SHOULD be producing, the only two things that matter are your actual production and the guaranteed production stated in your lease agreement.

As long as the missing production isn't caused by something that isn't covered (Acts of God for example), your installer/owner should reimburse you. I used to work for a nationwide residential installer and we'd cut checks for missed production guarantees that were as low as $0.50. Your contract should say when they would reimburse you, but usually I think it's at the end of the year. Hope this helps and good luck!

[mnhim001]

If you have the agreement with this company : https://www2.cslb.ca.gov/OnlineServi...LicNum=1008491

Contact :

AMERICAN CONTRACTORS INDEMNITY COMPANY
801 S FIGUEROA STREET SUITE 700
LOS ANGELES, CA 90017
(800) 486-6695
Regarding Bond Number: 100288521 to open a claim,

and guarantee the company will call you asap.

Will do, thank you!

[solarfrank]

If you have the agreement with this company : https://www2.cslb.ca.gov/OnlineServi...LicNum=1008491

Contact :

AMERICAN CONTRACTORS INDEMNITY COMPANY
801 S FIGUEROA STREET SUITE 700
LOS ANGELES, CA 90017
(800) 486-6695
Regarding Bond Number: 100288521 to open a claim,

and guarantee the company will call you asap.

[Ward L]

Enphase used to come with software to allow you to monitor your system online. I have Enlighten Manager and it shows the output for each panel every day with charts, etc. If you have that, you should be able to see which of your panels are operating normally and if any are not. I get an email if there is a problem with a panel. It also calculates the estimated production. My panel production can be 30% over estimated so maybe the estimated calculation isn't very good. Every time I have received an email about an issue it was because there was an internet connection problem.

[Kendalf]

Don't know the company, but it seems many others have gotten the same lack of response from this company, based on these complaints on BBB and Yelp. Have you looked in detail at your contract to see what specifically was promised by the company, and what recourse you may have if they fail to respond?

[mnhim001]

Has anyone had experience with SCC Solar Energy Inc.? They are the contractors that did the install, and now I can't get a hold of them. They won't return my calls or respond to my emails.

[SupraLance]

I am going to have to figure out how to get up there since its a 2 story house.

Google driveby? Or just pictures from the ground could give us an idea what we are really looking at since aerial doesn't show heights of trees or slope of panels.

4 Arrays:
RP Azimuth: 180 Degrees
South Azimuth: 180 Degrees
West Azimuth: 270 Degrees
East Azimuth: 90 Degrees

This tells me that the panels on the East/West roofs truly point East/West. I wonder if RP Azimuth means we are seeing an array on the north sloped roof that is propped up to face south?
A quick PVwatts run of 5600w pv in LA tells me that the production numbers they quoted you are unrealistic without tracking. 5600w at optimum fixed tilt on a south roof only produces what they quoted if you assume only 4% losses (which mean no soiling, no shading, no production irregularities etc.). And that's without even accounting for the fact that some panels face East/West.

[ButchDeal]

I should have 20 panels, I know I have 20 inverters as they show up on my monitoring system. Is it safe to say if I have 20 Inverters, I should have 20 panels?

I am no expert, and that is the reason I put my trust on these solar contractors to do it correctly. I've been trying to get a hold of them for the past week I've left them voicemails, and email and they have not responded back to me at all. Its frustrating when I paid for a certain amount and am not getting what I paid for.

yes if you have 20 enphase micro inverters you should have 20 PV modules. the photo is not that clear so maybe I missed two in my count.

[mnhim001]

A photo from the ground showing the height of the trees next to the building is all.

it looks like you have two modules facing west
6 modules facing south on two different arrays
10 module facing east on two different arrays

so that counts out to 18 PV modules, but you thought you had 20?

I should have 20 panels, I know I have 20 inverters as they show up on my monitoring system. Is it safe to say if I have 20 Inverters, I should have 20 panels?

I am no expert, and that is the reason I put my trust on these solar contractors to do it correctly. I've been trying to get a hold of them for the past week I've left them voicemails, and email and they have not responded back to me at all. Its frustrating when I paid for a certain amount and am not getting what I paid for.

[ButchDeal]

The panels on the east roof looks like they are facing east, I am going to have to figure out how to get up there since its a 2 story house.

Here are some information I gathered from the MyEnlighten software:

4 Arrays:
RP Azimuth: 180 Degrees
South Azimuth: 180 Degrees
West Azimuth: 270 Degrees
East Azimuth: 90 Degrees

A photo from the ground showing the height of the trees next to the building is all.

it looks like you have two modules facing west
6 modules facing south on two different arrays
10 module facing east on two different arrays

so that counts out to 18 PV modules, but you thought you had 20?

[ButchDeal]

I've read it right, and I copied and pasted those numbers.

I guess their may be a small portion in the shade. I've attached a satellite view of the roof of my house. I don't think those in the shade make such a significant loss in kwh per year does it?

small portion in the shade?? your kidding right? you have trees to the east, roof to the west, not to mention solar on east, west, and south roofs.

East facing are directly shaded by trees,
west facing are shaded by the several roofs,
south facing are shaded by trees to the east, and roof to the east

and that is just what I can see in the close cropped image you uploaded.


Further you stated you did the pvwatts simulation with the full array south facing, it isn't.