A few weeks ago, we had a power outage that lasted for about an hour. A few days later noticed that 27 of my 42 S280 microinverters were not producing any power and was able to determine that they never came back online after the power outage. They are all showing low AC voltage. Since Enphase has made it impossible for a homeowner to get through via telephone, I've opened two supported tickets, but weeks later, I still haven't received a response.
This is a new system that had only been online for about six weeks at the time. I had purchased the S280's from Renvu and paid a local installer to set up the system. I had the installer call them this week and they were told that my microinverters were "fried" guessing that there must have been a power surge at the time of the power outage. They basically told my installer that they will not replace under warranty and I am SOL.
This outage neither blew my disconnect fuses or tripped any of the panel breakers. Nothing else in my house was damaged by the outage and I have a ton of electronics. Surely there is a design defect if these can't even survive a simple power loss. After a search today, I also see that these inverters have just been discontinued even though they were just introduced less than two years ago..why? The older M250's are still being sold. There appears to be a problem with these and Enphase doesn't want to stand by their product. This is very frustrating, particularly since I purchased these units directly and I can't even speak to anyone at Enphase about it. And they advertise an "industry leading warranty". Can anyone recommend an outlet by which I can pursue this directly with an Enphase representative?
This is a new system that had only been online for about six weeks at the time. I had purchased the S280's from Renvu and paid a local installer to set up the system. I had the installer call them this week and they were told that my microinverters were "fried" guessing that there must have been a power surge at the time of the power outage. They basically told my installer that they will not replace under warranty and I am SOL.
This outage neither blew my disconnect fuses or tripped any of the panel breakers. Nothing else in my house was damaged by the outage and I have a ton of electronics. Surely there is a design defect if these can't even survive a simple power loss. After a search today, I also see that these inverters have just been discontinued even though they were just introduced less than two years ago..why? The older M250's are still being sold. There appears to be a problem with these and Enphase doesn't want to stand by their product. This is very frustrating, particularly since I purchased these units directly and I can't even speak to anyone at Enphase about it. And they advertise an "industry leading warranty". Can anyone recommend an outlet by which I can pursue this directly with an Enphase representative?
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