Did SCE make a mistake on your TOU-D-A May/June Bill

[FFE]

So I was tracking my billing on their website and it matched perfectly until June 1st or 2nd. I noticed that my bill was suddenly higher than it should have estimated. When I received my bill I found what I believe their mistake is. I only received part of my Winter baseline credit. I will call them tomorrow when I feel like being on hold and discussing billing and accounting for one or two hours and report back.

So, did anybody else have a similar problem?

Update: Called this morning and talked to someone immediately. I explained that I did not get all of my baseline credit. Held for a couple minutes and was told that I did get all of my baseline credit and that there is a different credit for summer and was about to get a further summer explanation. So, I interrupted and further explained that I did not get my full winter baseline credit. I was on hold for about 5 minutes. They apologized for the long hold explaining that it took awhile to do the math. They saw the same error and will call back after they look into it.

[OftheSeven]

Here's my bill from last week:

May SCE3.jpg

May SCE1.jpg

May SCE2.jpg

[FFE]

#Ofthesven: It looks like they made the same mistake on your bill. You received all of your credit for Summer (194-75-37=82) but only 48kWh for 21days (May 11-31) of winter rates. I am not sure what region you are in, but I would be surprised if your baseline allocation is 2.3 kWh per day. So in my opinion you should have received credit for an additional 105 kWh. That would be worth $11.50 toward your cumulative energy charge as long as your winter baseline allocation is 7.3 kWh per day or more.

Edit: It looks like the lowest SCE Winter Baseline Allocation for winter is 8.2 kWh per day. So, I think they messed up yours too.

[silversaver]

I'm trying to figure out too

May 2016.jpg May 2016 detail.jpg

[reworld]

Hi, would you mind posting your bill for a period before, that doesnt contain any june days.. for example may. 2016...
I wonder if the change is not due to the changes effective June 01.

[FFE]

Reworld, the problem is with the charges before June 1, so the changes after June 1 would not apply. You can search former posts by silversaver and find the info showing how the credit works and probably former bills. Also there have been explanations on how to calculate the credit that have been repeatedly confirmed by myself and others. I have confirmed the method for all of my bills before and after this problem. The only inconsistent bill was for the bills referenced in this post.

[J.P.M.]

They saw the same error and will call back after they look into it.

Anything yet ?

[sensij]

Silversaver's looks wrong too, in the same way. Summer is right, but it looks like credit for 53 kWh should have been given in winter, not just 9. I haven't been able to figure out where the 9 (or 48 in OfTheSeven's post) comes from by any manipulation of the numbers on the bill.

[OftheSeven]

I think I'm in Region 8 (North Orange County). I haven't been on TOU-A for a year yet but do remember more "credit" when it switched from Winter to Summer last year.

[FFE]

Well it is now past 5pm. Haven't heard back yet. I'll call tomorrow afternoon if they don't call first. It looks like it is not just me.

[silversaver]

I have pull out my May 2015 billing, the credit is right on the spot.

May 2015.jpg

[FFE]

Of course they didn't mess it up last year! You had negative kWh so they charged you.

[silversaver]

Looks like they short credit me 44kWh

[FFE]

I missed the call from SCE. I will try to call tomorrow.

Update 2: SCE called to say they are working on it. They said I should expect a call on Monday.

[FFE]

I called at 4:15pm and the department that I was dealing with was closed for the day. I will try tomorrow, just not as late.

[FFE]

I called today and was told that my next bill should show a correction. I will keep an eye on their website to see if it shows up there first and post if it gets fixed. I asked if the others having an issue would be corrected and couldn't get an answer.

[J.P.M.]

I called today and was told that my next bill should show a correction. I will keep an eye on their website to see if it shows up there first and post if it gets fixed. I asked if the others having an issue would be corrected and couldn't get an answer.

Nothing can take the place of persistence.

[josefontao]

I get my bill in 2 days. We'll see what it shows. I wonder if this is something we should write the CPUC about...

[FFE]

I received my credit. Hopefully they will fix this for everyone. If you don't get it resolved you might have to call them. At least every time I called I talked to an intelligent person. No automated systems. I just had to get past the "I am not some idiot that is complaining that my solar is not covering my usage like the salesman from _________ said it would."