SolarEdge Warranty

[Letnes]

I have a SolarEdge SE7600H inverter that was installed January 2018. It failed December 15, 2019. I noticed that it wasn’t working around the 26th. I informed my installer/monitoring company. They were supposed to be monitoring my system. They said they would contact SolarEdge. It took SolarEdge 3 weeks to run their tests and agree to replace the inverter. My installer said that it would take another week to have the inverter shipped. It arrived last week and now they want $500 to install the new inverter. I asked them why and they said the warranty only covered equipment replacement and not labor.

The warranty states:
“Where SolarEdge decides to repair the Product or part(s), warranty coverage includes labor and material costs necessarily incurred to correct the Product defect; and where SolarEdge decides to replace the Product or part(s) to which the Limited Warranty applies, warranty coverage includes the cost of the replacement of the Product or part(s). In addition, SolarEdge shall bear shipping costs in respect to the foregoing, as set out above. “

So I called SolarEdge directly and they say they never cover labor. Has anyone had the same problem? Did SolarEdge cover labor?

[J.P.M.]

Who is "they" ? If the installer, I'd call Solar edge and get clarification and conformation of which situation applies under what conditions. Someone (the installer ?) might be dancing with your leg.

If Solar edge tells you the same thing as the installer (if that's who told you), unless there's more elsewhere in the warranty, it looks to me like SolarEdge choose to replace the product rather than repair it. In that case, what you quoted from the SolarEdge warrany reads to me like material and shipping are coverd, but not labor under the "Limited Warranty".

I bet there's more to the story.

Anything else in the warranty such as time limits or any customer actions or conditions such as misuse/misapplication that would influence when or how SolarEdge determines which of the two ways of handling the failure might apply ?

Another instance of SolarEdge creating happy customers and Caveat Emptor by consumers.

[solarix]

As an installer that at one time was installing Solaredge almost exclusively, and has had a number of failures that were replaced under warranty - we have never been compensated by SolarEdge for doing the replacement labor. Maybe we did not figure out how to extract compensation from the company, but we do not install Solaredge anymore....

[Letnes]

They is the company that did the install. I opened a case and called SolerEdge thy said they never pay for labor.

So, J.P.M. what you are saying is that according to the warranty SolerEdge will pay for labor if they decide to fix the inverter, but if they replace it they will not pay for labor.

We are in Massachusetts, is $500.00 to replace the inverter a lot or about average?

Thanks.

[J.P.M.]

They is the company that did the install. I opened a case and called SolerEdge thy said they never pay for labor.

So, J.P.M. what you are saying is that according to the warranty SolerEdge will pay for labor if they decide to fix the inverter, but if they replace it they will not pay for labor.

Thanks.

You're welcome.

What I wrote was " …it looks to me...", others may have different interpretations.