Perhaps I missed the answer to this questions as I was skimming through:
How many amps is your electric panel? 200amp? 100amp? Do you have a load side tap? Aka is the output from your inverter wired to the load size of your electrical panel? Perhaps due to the 120% rule the inverter output had to be limited to 4kW so as not to exceed the number of input amps on your panel's bus bars? Though I agree this us unlikely with such a small inverter.
More than likely, the installer forgot to check the programming of the inverter (or replaced one of the boards) and forgot to make sure it was programmed correctly. Instead of actually answering your questions, they're just giving you a snow job. Usually they are correct coming from SE, but we've seen a few instances here on the board where replacement parts come pre-programmed for inverters of other (usually smaller) sizes.
How many amps is your electric panel? 200amp? 100amp? Do you have a load side tap? Aka is the output from your inverter wired to the load size of your electrical panel? Perhaps due to the 120% rule the inverter output had to be limited to 4kW so as not to exceed the number of input amps on your panel's bus bars? Though I agree this us unlikely with such a small inverter.
More than likely, the installer forgot to check the programming of the inverter (or replaced one of the boards) and forgot to make sure it was programmed correctly. Instead of actually answering your questions, they're just giving you a snow job. Usually they are correct coming from SE, but we've seen a few instances here on the board where replacement parts come pre-programmed for inverters of other (usually smaller) sizes.
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