LG Panels Warranty question

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  • jnkweaver
    replied
    I would expect the warranty to cover normal wear and tear because if I am using substandard materials and the panel fails early, I can just say well that is normal wear and tear sorry it isn't covered.

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  • ButchDeal
    replied
    Originally posted by jnkweaver
    I am considering an installation for my home and I am looking at the LG warranty for the 320 panels. I am concerned about a couple of their exclusions. It reads:
    4-2 This Limited Warranty also does NOT apply to Module(s) which have been subjected to:
    (o) Damage and/or failure caused by external stains or scratches that do not affect output;
    (p) Damage and/or failure caused by sound, vibration, rust, scratching, or discolorations that are the result of normal wear and tear, aging or continuous use;

    Now O sounds like if there is a scratch anywhere on the panel the warranty doesn't apply even if it has nothing to do with the failure. Am I reading that right?
    P sounds like just about any wear and tear on the panel even if it is normal. Doesn't that just about exclude everything. How can they say they have a warranty for 25 years when normal wear and tear invalidates the warranty?
    O does not apply as long as the scratch does NOT effect output.
    P is saying that the warranty does not apply to normal wear and tear. Why would you expect a warranty to cover normal wear?

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  • jnkweaver
    started a topic LG Panels Warranty question

    LG Panels Warranty question

    I am considering an installation for my home and I am looking at the LG warranty for the 320 panels. I am concerned about a couple of their exclusions. It reads:
    4-2 This Limited Warranty also does NOT apply to Module(s) which have been subjected to:
    (o) Damage and/or failure caused by external stains or scratches that do not affect output;
    (p) Damage and/or failure caused by sound, vibration, rust, scratching, or discolorations that are the result of normal wear and tear, aging or continuous use;

    Now O sounds like if there is a scratch anywhere on the panel the warranty doesn't apply even if it has nothing to do with the failure. Am I reading that right?
    P sounds like just about any wear and tear on the panel even if it is normal. Doesn't that just about exclude everything. How can they say they have a warranty for 25 years when normal wear and tear invalidates the warranty?
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