Solaredge Versus Enphase Warranty

[shaklee3]

I've read on these forums how Enphase recently dropped the labor from their warranty contract, but solaredge still holds theirs. However, after reading the contract for both, it appears that both enphase and solaredge have the exact same terms. Here is an excerpt from Solaredge:

Where SolarEdge decides to repair the Product or part(s), warranty coverage includes labor and material costs necessarily incurred to correct the Product defect; and where SolarEdge decides to replace the Product or part(s) to which the Limited Warranty applies, warranty coverage includes the cost of the replacement of the Product or part(s). In addition, SolarEdge shall bear shipping costs in respect to the foregoing, as set out above. All other costs, including, without limitation, travel and boarding costs of SolarEdge service personnel that are incurred for repairs of Products on-site, as well as costs related to buyer’s employees and contractors repair or replacement activities, are not covered by the Limited Warranty and, unless otherwise agreed in writing in advance by SolarEdge, shall be borne by the buyer.

And here is Enphase:

During the Warranty Period, if Enphase establishes, through inspection, the existence of a defect that is
covered by the Limited Warranty, Enphase will at its option, either (1) repair or replace the Defective
Product free of charge, or (2) issue a credit or refund for the Defective Product to the Warranty Holder in
an amount up to its actual value at the time the Warranty Holder notifies Enphase of the defect, as
determined by Enphase.

Nowhere does it say in solaredge's terms that they will pay for labor to replace the part at your house. That is solely on the installer's warranty and is not covered by either. What they mean by "labor" is simply the labor to repair or inspect the part. Does anyone else see this differently?

[Bikerscum]

I read somewhere on here that Solaredge covered the labor, but I don't remember where. Your post sure seems to say they don't.

To me in a hot climate like where I live in Cal the Solaredge optimizers are less likely to fail than Enphase micros in the first place.

I have over 100 posts on this forum, people would be wise to listen to what I have to say.

[sensij]

I've read on these forums how Enphase recently dropped the labor from their warranty contract, but solaredge still holds theirs. However, after reading the contract for both, it appears that both enphase and solaredge have the exact same terms. Here is an excerpt from Solaredge:

Where SolarEdge decides to repair the Product or part(s), warranty coverage includes labor and material costs necessarily incurred to correct the Product defect;

And here is Enphase:

During the Warranty Period, if Enphase establishes, through inspection, the existence of a defect that is
covered by the Limited Warranty, Enphase will at its option, either (1) repair or replace the Defective
Product free of charge, or (2) issue a credit or refund for the Defective Product to the Warranty Holder in
an amount up to its actual value at the time the Warranty Holder notifies Enphase of the defect, as
determined by Enphase.

Nowhere does it say in solaredge's terms that they will pay for labor to replace the part at your house. That is solely on the installer's warranty and is not covered by either. What they mean by "labor" is simply the labor to repair or inspect the part. Does anyone else see this differently?

Edit: I re-read it a few more times, and I think I see your point.

[thejq]

I read somewhere on here that Solaredge covered the labor, but I don't remember where. Your post sure seems to say they don't.

To me in a hot climate like where I live in Cal the Solaredge optimizers are less likely to fail than Enphase micros in the first place.

I have over 100 posts on this forum, people would be wise to listen to what I have to say.

I think that might have originally came from me. See post http://www.solarpaneltalk.com/showth...036#post117036

It's basically an agreement between SolarEdge and a professionally licensed installer (not DIYers). I can't find the document on their website, but my installer forwarded a copy to me. But again, that can change anytime, just like Enphase. So you have to judge it based on technical merits and their financial bankability.

[sensij]

I think that might have originally came from me. See post http://www.solarpaneltalk.com/showth...036#post117036

It's basically an agreement between SolarEdge and a professionally licensed installer (not DIYers). I can't find the document on their website, but my installer forwarded a copy to me. But again, that can change anytime, just like Enphase. So you have to judge it based on technical merits and their financial bankability.

FWIW, one of the solar installers here had replied to an inquiry with the following:

The first generation Enphase inverters had some issues. We weren't using them then because they were newer to the market. Enphase does in fact pay us at our labor costs to repair our customers systems in the event of a problem.

[thejq]

FWIW, one of the solar installers here had replied to an inquiry with the following:

That was my understanding too, until recently someone from this forum said Enphase changed the policy. I guess we couldn't know until 10 years later.

[russ]

Hopefully Naptown or one of our guys that really know the topic will comment.