So allow me to vent about how my afternoon yesterday was wasted doing a warranty replacement of a SolarEdge inverter.
I installed a couple dozen SolarEdge systems about 8 years ago and the lastest failure occured this week with an "AC voltage too high" error when the companion inverter right next to it in this dual setup is working just fine (in keeping with the 50% failure rate I've experienced with 1st gen SolarEdge equipment). So spent an hour with tech support from India going through all the process to get them convinced that they need to send a replacement which to their credit, they did get it shipped to us in only three working days. In past replacements, they have sent refurbished units of the same model and swapping them out was no problem as the top section is made seperate to facilitate servicing. This time, we get a substitute HD wave model. Totally different everything. Different physical size, everything plastic, knockouts in different locations, top section totally incompatible with the old bottom section. Had to do a complete new install, changing all the conduit, splicing wire, modifying the mounting bracket. I get that the new design is a lot smaller, cheaper, "better" - but no reason it can't be backward compatible. If they want me to sell their product, it needs to be reliable, reliable, reliable, and servicable. I'm sure the new generation of SolarEdge inverters are more reliable than the 1st gen crap, but any company that has design practices that are inexcusable like this are off my list.
And here in dry Arizona, let me tell you plastic just goes to pot. The resins in most plastic parts literally evaporates over time and disintegrates. Every time, I lift a PV panel with a SolarEdge optimizer underneath, I know I can expect their MC4 connectors to just snap off.....
So now the really frustrating part of the swap process gets going with commissioning the new HD wave unit. I know I'm old and this new IT stuff wears me out, but I've been doing computers since the late 70's and I've done escape rooms that were easier than getting this inverter going. No display on the inverter. Have to talk to it with a smart device. Download the app without trouble, but the inverter's firmware (from a brand new replacement unit) needed to be updated and would not talk to the app. Short story is: hours and multiple tech support calls later, still can't get the thing to run.
I installed a couple dozen SolarEdge systems about 8 years ago and the lastest failure occured this week with an "AC voltage too high" error when the companion inverter right next to it in this dual setup is working just fine (in keeping with the 50% failure rate I've experienced with 1st gen SolarEdge equipment). So spent an hour with tech support from India going through all the process to get them convinced that they need to send a replacement which to their credit, they did get it shipped to us in only three working days. In past replacements, they have sent refurbished units of the same model and swapping them out was no problem as the top section is made seperate to facilitate servicing. This time, we get a substitute HD wave model. Totally different everything. Different physical size, everything plastic, knockouts in different locations, top section totally incompatible with the old bottom section. Had to do a complete new install, changing all the conduit, splicing wire, modifying the mounting bracket. I get that the new design is a lot smaller, cheaper, "better" - but no reason it can't be backward compatible. If they want me to sell their product, it needs to be reliable, reliable, reliable, and servicable. I'm sure the new generation of SolarEdge inverters are more reliable than the 1st gen crap, but any company that has design practices that are inexcusable like this are off my list.
And here in dry Arizona, let me tell you plastic just goes to pot. The resins in most plastic parts literally evaporates over time and disintegrates. Every time, I lift a PV panel with a SolarEdge optimizer underneath, I know I can expect their MC4 connectors to just snap off.....
So now the really frustrating part of the swap process gets going with commissioning the new HD wave unit. I know I'm old and this new IT stuff wears me out, but I've been doing computers since the late 70's and I've done escape rooms that were easier than getting this inverter going. No display on the inverter. Have to talk to it with a smart device. Download the app without trouble, but the inverter's firmware (from a brand new replacement unit) needed to be updated and would not talk to the app. Short story is: hours and multiple tech support calls later, still can't get the thing to run.
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