In mid September, I went with Sunrun to install a new solar system which consisted of 23 panels. The very first day my system produced 36 KWH, which is close to what I was expecting for a system of that size. Since then, my energy generation continues to drop. Now, I average around 17 KWH on a clear day. I know that in the fall / winter you should expect the numbers go down but this was an indicator that something was wrong. A 50% drop is quite extreme. I went ahead and opened a trouble ticket with Sunrun and they confirmed that something isn't right according to their monitoring. They are sending someone out to take a look later this week. Just for my own curiosity, I went ahead and looked on the roof and noticed that the sun is partially obstructed from my neighbors house. I checked every few hours during the day and the panels never got full daylight. I could only imagine how things will be in a month from now.
Even though I am confident that Sunrun will make this right, I am still worried that they will look at it and say, "Too bad, deal with it." Has anyone had any experience with this type of issue? Will solar installers take out the panels and relocate them if something is obstructing the sun?
Thanks,
Randman76
Even though I am confident that Sunrun will make this right, I am still worried that they will look at it and say, "Too bad, deal with it." Has anyone had any experience with this type of issue? Will solar installers take out the panels and relocate them if something is obstructing the sun?
Thanks,
Randman76
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