For the last few days, there have been numerous drops of data most of which have been made up overnight. However, yesterday's missing data has yet to reappear. Also, data is often lagging up to a couple of hours instead of the 15-20 minutes typical. Just wondering if it's local or system-wide.
Anyone else having issues with Sunpower monitoring system?
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For the last few days, there have been numerous drops of data most of which have been made up overnight. However, yesterday's missing data has yet to reappear. Also, data is often lagging up to a couple of hours instead of the 15-20 minutes typical. Just wondering if it's local or system-wide. -
For the last few days, there have been numerous drops of data most of which have been made up overnight. However, yesterday's missing data has yet to reappear. Also, data is often lagging up to a couple of hours instead of the 15-20 minutes typical. Just wondering if it's local or system-wide.
As you probably have found out, even with dropouts, you can still get daily totals w/the 5 min. screen. To do so: Select "system" on the "Select Components or System" tab, select "Total Lifetime Energy Produced (kWh)" from the "Select Parameter" tab, then hit the "Graph Now" tab. Then, subtract the day end reading from the day beginning reading for the daily total. That total should be correct even with the dropouts, at least it is for my stuff.
On a sort of related subject, one thing I'm pretty sure of is that the 5 min. monitoring readings (for my system anyway) are actually time stamped 5 min. sooner than they are actually occurring. I first noticed it because the fluctuations seemed out of sync with the readings from the weather station pyranometer readings on my roof (1X/min.), most noticeable and consistent under pt. cloudy conditions. Don't know if it's in my set up or theirs, but this is different than the ~ 15-20 min. delay you report which I also experience.
The 5 min. monitoring is nice, but the time delay and dropouts suck just like S.P.'s monitoring support, at least IMO, as a few horror stories I could relate might confirm.Comment
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Just wanted to report that all is well with the Sunpower monitoring again. Missing data all caught up and updates now are only lagging about 10 minutes.Comment
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They never bother to say. It seems they are unresponsive although I have never tried. These glitches happen regularly but the catchup is usually quick: this time it dragged on for many days. I just like to be sure it's not unique to my system.Comment
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It ain't unique to your system. Mine too. As for S.P. responsiveness, +++1 to your observation.Comment
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It happens, not a big deal. I wouldn't expect Sunpower to jump to the gun for HOs. My installer phoned them and got an answer within a few minutes.Comment
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