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  • Grahambd
    Junior Member
    • Jul 2025
    • 2

    #1

    New house, old solar woes

    Hi,
    (I've used this post on another forum, reusing here)

    I've been furiously reading through posts (here and elsewhere) this last month hoping to find a silver bullet. But now I need to ask for help

    We just bought a house in San Jose. Came with grid tied solar installed - but I've since learned - not producing anything. It's a 16yr old system. NEM 2 for a few more years.

    Apparently it was originally two 13 panel strings connected to two inverters. Sometime later it was changed to 2x12 strings in parallel to a single inverter. The strings are connected at a roof junction. I do not know if there are diodes. Install company is out of business. Previous owner says it sometimes acted up, but hitting the inverter with a mallet helped. (I did try this against my better judgement)

    Panels are LG265S1C-A3. Inverter is Sunny Boy SB6000TL-US.

    System produces 0w-50w under clear midday sky. Display voltage is 345v. When I disconnect the inverter, voltage across the panels is over 400v. In June this year I generated 2kwh total. No shading. The inverter has no error codes. The green light is green (nominal working) in the mornings. Generally flashing green (standby I think) by midday.

    I tried climbing a ladder and hosing the panels down. I noticed that the power jumped up to 1000w briefly, and then slowly came back down to 20w or nothing.

    I had a solar repair company tell me there is a voltage leak to ground somewhere. Could be issue on the panels or the inverter (their words). They guess the inverter and quoted me $8500 to replace ($1000 for gas and credit card fees) and another $3500 to rewire the panels. I told them to take a hike.

    Taking them at their word (their guess!). I think I can source my own inverter and self install. I would also separate the two strings and bring each down to the inverter.

    But! I'm second guessing myself and I need advice before I throw money at the problem.

    1) Do I need to worry about positively grounded panels with a modern inverter? How do I determine if my panels are positively grounded?

    When measure red to ground using a cheap multimeter, I see tens of volts, slowly decreasing. When I measure black to ground, it reads millivolts instantly. These are with solar disconnected from inverter.

    2) Could this be an issue with the junction box on the roof and imbalanced strings?

    3) Is the inverter the most likely issue (despite no fault codes), or should I probe the panels for a short? I considered disconnecting each string in turn to see if that improves performance

    5) how do my make sure the 16 year old panels aren't just toast and I would be throwing money away? Is the voltage enough proof of life?

    Thanks in advance of help.
  • oregon_phil
    Solar Fanatic
    • Jan 2019
    • 501

    #2
    Search for "3000-7700TL-US-22_User_Manual.pdf" to find your manual. The manual says the varistors should be replaced after 10 years. There's even a section on how to determine the location of a ground fault. The two strings connected in parallel in a roof junction box makes the SMA troubleshooting guide worthless without isolating each string one at a time.

    It looks like there are 3 varistors probably Positive to ground, negative to ground and positive to negative, but I am guessing. If any of these are bad, then that could be an issue.

    I'm not a rocket scientist, but I think you have a negative ground system because nowhere in the manual is there a way to configure the 6000TL-US to a positive ground. The Sunny Boy 6000-US has a complete section on how to configure for positive ground. But don't take my word for it. Search for "sb5000us-7000us-installation.pdf" and read the grounding section for yourself.

    You should be really careful when dealing with solar systems. I have years of experience dealing with normal precision machinery, but I don't go near high voltage DC because I'm not experienced enough to make sure I am safe at all times, and I don't have a mentor watching my every move.

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    • Grahambd
      Junior Member
      • Jul 2025
      • 2

      #3
      Thanks for the manual reference - i have the older -12 model, but I found that and it is much more useful that the simple manual that I found before. And the varistor looks like a good place to check. It could be clamping the inverter down as soon as the voltage/power spikes post an initial early morning start.

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