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Schneider has likely lost my future business
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I owe Schneider an apology. My Combox is now working with Insight 2. Somehow my network settings got changed so my Gateway address was improper. I'm glad I didn't get frustrated and buy the Gateway. I stand by my statement that their customer service is non-existent. -
We bought a complete Schneider Electric Wiser Energy home management system (10 SmartPlugs + controller) in 2015 so we could monitor how many kWh each of our devices were using... and CONTROL the hours each device was powered on using their Wiser Energy iOS app and web portal. Worked great for ~ 2 years... then Schneider discontinued these products AND DISCONTINUED OUR ACCESS SO WE CAN'T CHANGE THEIR SCHEDULES. They transferred these devices to Alarm.com who doesn't support them. I'll definitely avoid Schneider "smart" products in the future since they'll likely abandon these too.Leave a comment:
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Originally posted by extrafu View PostMine is online.Leave a comment:
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Mine is online.Leave a comment:
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I re-flashed the latest firmware on my Combox. Still no connection. Here is a local screenshot of my Insight Portal setting on my Combox. Interested to see if anyone has a Combox pushing data to Insight 2 after 10-1-20. Thanks.
Combox2.PNGLeave a comment:
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Originally posted by extrafu View Post@hammick My Combox works well with Insight 2. It used to require the Gateway but they recently added Combox support when retiring Insight 1 (which was horrible). You might have to upgrade the firmware version on your Combox.
I'll see if I have the latest firmware on my Combox.
Combox.PNGLeave a comment:
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@hammick My Combox works well with Insight 2. It used to require the Gateway but they recently added Combox support when retiring Insight 1 (which was horrible). You might have to upgrade the firmware version on your Combox.Leave a comment:
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Originally posted by solarix View PostXantrex products were in trouble when they got bought by Schneider and being a tiny part of a huge corporation hasn't helped.
I no longer have a Xantrex on my house either.... (have several in the bone yard though)Last edited by hammick; 10-02-2020, 11:20 AM.Leave a comment:
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I'm not promoting Schneider and not saying that the world is terrible, but I've found quite a few large companies that aren't supporting customers like they used to or should. I'll spare you the stories.Leave a comment:
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Xantrex products were in trouble when they got bought by Schneider and being a tiny part of a huge corporation hasn't helped.
I no longer have a Xantrex on my house either.... (have several in the bone yard though)Leave a comment:
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Schneider has likely lost my future business
What happened to this company? They used to have stellar customer support. Not it's pretty much non-existent. The last straw for me is that their Insight2 portal has dropped Combox support. As of 10-1-20 my Combox data is no longer available on Insight2. I can login but no data shows. Schneider is trying to force people to buy a Gateway for $500 which I read has plenty of issues. No support, no firmware updates to support lithium, keeping the Xanbus protocols closed to BMS manufacturers leaves a bad taste in my mouth with thousands I have spent on their equipment.
I will continue to use my Schneider equipment for many years and figure out my own "workarounds" but when it's time to upgrade Schneider will not get my business. Rant over.
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