We had our solar panels installed in Jan. of 2019. Because of issues between installer and electric co. we were not operational until May . By Jan. 2020 we had our first leak. The co. came out and said it was a flashing problem and 'fixed' it. The 2nd leak was in Apr. in same place. The co. sent a person out who basically said the whole install was not good because of the roof. The roof that had been inspected 3 times and found fine. His solution was: A NEW ROOF. In my 70's, I said I will talk to one of the kids about this. Never heard from them again after someone called and said I had 24 hours to get their special deal on costs.
I contained the leak with a plastic laundry tub that I have to empty once a month by crawling into the attic. 3rd leak in Nov. and maintenance person looked at it and said the leaks were several holes running along a solar panel in an L shape and that the joist was missed in anchoring. 4th leak to a different panel in Dec. for the same reason.
The electric company tells me the out-of-state installer is refusing to come back to the state and I am not the only person with a problem. They also tell me that installers do not like to fix another installers problems. I have contacted the co. by messenger and have not gotten a response. I have posted on their Facebook page to have my comment erased.
I am thinking that I should get the panels removed and put another layer (would be 2nd) on the roof and contacting the Wa. State Attorney General's office about the contractor.
Hoping to get some good advice.
Company name Blue Raven Solar if that can save anyone problems.
1/18/21 Finally got someone from the company to come out and look at our problem. I was up in the attic with them explaining everything that was going on after they took a look at the interior damage. Then they were up on the tarp covered roof for an hour or so and came down to tell me that the company is accepting responsibility for the damage both exterior and interior. They will be calling back to set up a time to take the panels off and redo the flashing and make sure that they use sealant on all the places and reinstall!! They also went back in the attic and used sealant on a bunch of places. Feeling much better about the panels now. The person also asked me if I remembered the name of the second person who came out and did nothing but tell me I needed a new roof and he could give me a good deal.
Thanks bob-n for your help and encouragement.
I contained the leak with a plastic laundry tub that I have to empty once a month by crawling into the attic. 3rd leak in Nov. and maintenance person looked at it and said the leaks were several holes running along a solar panel in an L shape and that the joist was missed in anchoring. 4th leak to a different panel in Dec. for the same reason.
The electric company tells me the out-of-state installer is refusing to come back to the state and I am not the only person with a problem. They also tell me that installers do not like to fix another installers problems. I have contacted the co. by messenger and have not gotten a response. I have posted on their Facebook page to have my comment erased.
I am thinking that I should get the panels removed and put another layer (would be 2nd) on the roof and contacting the Wa. State Attorney General's office about the contractor.
Hoping to get some good advice.
Company name Blue Raven Solar if that can save anyone problems.
1/18/21 Finally got someone from the company to come out and look at our problem. I was up in the attic with them explaining everything that was going on after they took a look at the interior damage. Then they were up on the tarp covered roof for an hour or so and came down to tell me that the company is accepting responsibility for the damage both exterior and interior. They will be calling back to set up a time to take the panels off and redo the flashing and make sure that they use sealant on all the places and reinstall!! They also went back in the attic and used sealant on a bunch of places. Feeling much better about the panels now. The person also asked me if I remembered the name of the second person who came out and did nothing but tell me I needed a new roof and he could give me a good deal.
Thanks bob-n for your help and encouragement.
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