Report describing utilities' attack plan on solar power
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Nobody wants to read the manual or fiddle with buttons and screens anymore, they want things to Just Work.
Have you done any tech support for family members? OMG, the pain... Consumer technology has to be dead simple to get used.
For an example of the problem, see this note about usability of programmable thermostats: eetd.lbl.gov/newsletter/nl35/eetd-nl35-2-thermostats.html
It says in part:
"homes with programmable thermostats were not saving as much energy as expected - and might even be using more compared to homes without them. The suspected cause was that people were programming their thermostats incorrectly, or not bothering at all."
Last edited by DanKegel; 12-15-2016, 04:46 PM.Comment
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