I don't understand how this happens. As you can see from the wiring there is 2 strings wired to the solaredge inverter. But the portal reports a single string. First to confirm is this correct there are 2 strings wired per the image the installer sent and can the portal incorrectly report info? IMG_20180725_174332549_HDR.jpg
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Strings wired but protal reports one string?
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The installer sets up the optimizer layout and atring configuration. It can sometimes guess the string layout but not always.OutBack FP1 w/ CS6P-250P http://bit.ly/1Sg5VNH -
Ok so its normal for the SolarEdge server software to reconfigure it incorrectly? They configured it right before but solar edge reconfigured it by itself incorrectly.Comment
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Did you register as an installer and put in the serial number. That would create a new site and new layout.
OutBack FP1 w/ CS6P-250P http://bit.ly/1Sg5VNHComment
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The installers did all that and it was right initially but it changed again and I don't believe the installer would have changed it, they have no reason to. Still waiting to get a response from them on why it is reporting this. I thought it might be the solaredge server software doing this.Comment
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The installers did all that and it was right initially but it changed again and I don't believe the installer would have changed it, they have no reason to. Still waiting to get a response from them on why it is reporting this. I thought it might be the solaredge server software doing this.
OutBack FP1 w/ CS6P-250P http://bit.ly/1Sg5VNHComment
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It is a software config in the installers portal software. Your installer should split the strings out so they report correctly. That is the way mine was done. I have 2 strings but when they configed it in the portal it just reports as 1 string. It is not big deal as it is only really used for the graphical layout and some reporting. I wish it was correct as I have a south string and a west string but I can still get the general data I need.Comment
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So it was corrected but they also had this corrected a few month ago and it went out of configuration again. really odd this keeps happening.Comment
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