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Does Victron ignore requests for product help? I have never been helped by Victron.

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  • Does Victron ignore requests for product help? I have never been helped by Victron.

    My BMV 700 is two years old with 5 year warranty. It died last month. The Ebay seller no longer exists. I emailed their sales contact in Brisbane but got no reply. The unit cost me $220-00 in October 2016. Any suggestions? I am a pensioner. TIA

  • #2
    If you bought from an un-approved vendor, or gray market, you may be SOL. Often mfg's will only support products sold through authorized dealers.
    Powerfab top of pole PV mount (2) | Listeroid 6/1 w/st5 gen head | XW6048 inverter/chgr | Iota 48V/15A charger | Morningstar 60A MPPT | 48V, 800A NiFe Battery (in series)| 15, Evergreen 205w "12V" PV array on pole | Midnight ePanel | Grundfos 10 SO5-9 with 3 wire Franklin Electric motor (1/2hp 240V 1ph ) on a timer for 3 hr noontime run - Runs off PV ||
    || Midnight Classic 200 | 10, Evergreen 200w in a 160VOC array ||
    || VEC1093 12V Charger | Maha C401 aa/aaa Charger | SureSine | Sunsaver MPPT 15A

    solar: http://tinyurl.com/LMR-Solar
    gen: http://tinyurl.com/LMR-Lister

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    • #3
      Originally posted by Mike90250 View Post
      If you bought from an un-approved vendor, or gray market, you may be SOL. Often mfg's will only support products sold through authorized dealers.
      Many knock offs of Victron products. I'd be offended if someone bought a knock-off of my product and then asked for my support.

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